Start with the system, not the backstory.
A serial number, order reference or other useful identifier helps us connect your request to the right records quickly.
CIRQIT / SUPPORT
HELP / 001
SUPPORT ROUTING / AVAILABLE
CIRQIT Help
How can we help?
Start with what you need. We'll get it to the right place.
Technical support, an existing order, warranty, project help or simply a question — choose the route that fits and we'll take it from there.
NOT SURE WHERE IT BELONGS?
That's fine. Start with us.
SUPPORT ROUTING MATRIX
SRM / 01
READY
01
TECHNICAL
System issue
02
COMMERCIAL
Order / delivery
03
LIFECYCLE
Warranty / return
04
PROJECT
Existing requirement
CIRQIT
SUPPORT
ROUTE / REVIEW / RESPOND
AVAILABLE
INPUT
CONTEXT
ROUTING
RIGHT TEAM
OUTCOME
HELP
SUPPORT SYSTEM / CIR-HELP
HUMAN REVIEW
TECHNICAL SUPPORT
ORDERS & DELIVERY
WARRANTY & RETURNS
PROJECTS
GENERAL
CIRQIT / SUPPORT
HELP / 001
SUPPORT ROUTING / AVAILABLE
CIRQIT Help
How can we help?
Start with what you need. We'll get it to the right place.
Technical support, an existing order, warranty, project help or simply a question — choose the route that fits and we'll take it from there.
NOT SURE WHERE IT BELONGS?
That's fine. Start with us.
SUPPORT ROUTING MATRIX
SRM / 01
READY
01
TECHNICAL
System issue
02
COMMERCIAL
Order / delivery
03
LIFECYCLE
Warranty / return
04
PROJECT
Existing requirement
CIRQIT
SUPPORT
ROUTE / REVIEW / RESPOND
AVAILABLE
INPUT
CONTEXT
ROUTING
RIGHT TEAM
OUTCOME
HELP
SUPPORT SYSTEM / CIR-HELP
HUMAN REVIEW
TECHNICAL SUPPORT
ORDERS & DELIVERY
WARRANTY & RETURNS
PROJECTS
GENERAL
CIRQIT / SUPPORT
HELP / 002
ROUTING / READY
Choose Your Route
Start with the closest fit.
You don't need to route yourself perfectly.
Pick the option that best describes what you need. If it belongs somewhere else, we'll move it internally.
01
SUPPORT / TECHNICAL
TECHNICAL SUPPORT
Something isn't working.
System faults, hardware issues, configuration questions or support with a CIRQIT-supplied solution.
GET TECHNICAL HELP
→
02
COMMERCIAL / ORDER
ORDERS & DELIVERY
Need an update?
Order status, delivery questions, tracking, documentation or anything relating to an active order.
ORDER HELP
→
03
LIFECYCLE / WARRANTY
WARRANTY & RETURNS
Something needs resolving.
Warranty support, replacement queries, returns or help identifying the right next step.
WARRANTY HELP
→
04
PROJECT / EXISTING
PROJECT HELP
Already working with us?
Existing quotations, project changes, specification questions or anything relating to an active requirement.
PROJECT SUPPORT
→
05
GENERAL / UNSURE
None of those quite fit?
That's fine. Tell us what you need and we'll work out where it belongs.
YOU
CIRQIT
RIGHT PLACE
START HERE
→
CHOOSE
SUBMIT
ROUTE
RESOLVE
CIRQIT / SUPPORT
HELP / 002
ROUTING / READY
Choose Your Route
Start with the closest fit.
You don't need to route yourself perfectly.
Pick the option that best describes what you need. If it belongs somewhere else, we'll move it internally.
01
SUPPORT / TECHNICAL
TECHNICAL SUPPORT
Something isn't working.
System faults, hardware issues, configuration questions or support with a CIRQIT-supplied solution.
GET TECHNICAL HELP
→
02
COMMERCIAL / ORDER
ORDERS & DELIVERY
Need an update?
Order status, delivery questions, tracking, documentation or anything relating to an active order.
ORDER HELP
→
03
LIFECYCLE / WARRANTY
WARRANTY & RETURNS
Something needs resolving.
Warranty support, replacement queries, returns or help identifying the right next step.
WARRANTY HELP
→
04
PROJECT / EXISTING
PROJECT HELP
Already working with us?
Existing quotations, project changes, specification questions or anything relating to an active requirement.
PROJECT SUPPORT
→
05
GENERAL / UNSURE
None of those quite fit?
That's fine. Tell us what you need and we'll work out where it belongs.
YOU
CIRQIT
RIGHT PLACE
START HERE
→
CHOOSE
SUBMIT
ROUTE
RESOLVE
CIRQIT / SUPPORT
HELP / 003
CONTEXT / RETAINED
Support With Context
We already know what you bought.
Support shouldn't start from zero.
Where CIRQIT supplied the solution, we can work from the build, order and warranty context already associated with it instead of making you reconstruct the history every time something needs attention.
CUSTOMER CONTEXT
01
Build configuration
02
Order history
03
Serial records
04
Warranty position
05
Project context
LINKED
SUPPORT OUTCOME
FASTER
Identification
BETTER
Questions
CLEARER
Next step
We use what we already know.
Existing build and order information gives the support conversation a technical and commercial starting point.
Then we focus on what changed.
Once the context is clear, the conversation can stay focused on the issue, requirement or next step.
SUPPORT / PRINCIPLE 003
Context should follow the solution.
Not disappear after delivery.
RECORDS / CONNECTED
CIRQIT / SUPPORT
HELP / 003
CONTEXT / RETAINED
Support With Context
We already know what you bought.
Support shouldn't start from zero.
Where CIRQIT supplied the solution, we can work from the build, order and warranty context already associated with it instead of making you reconstruct the history every time something needs attention.
CUSTOMER CONTEXT
01
Build configuration
02
Order history
03
Serial records
04
Warranty position
05
Project context
LINKED
SUPPORT OUTCOME
FASTER
Identification
BETTER
Questions
CLEARER
Next step
Start with the system, not the backstory.
A serial number, order reference or other useful identifier helps us connect your request to the right records quickly.
We use what we already know.
Existing build and order information gives the support conversation a technical and commercial starting point.
Then we focus on what changed.
Once the context is clear, the conversation can stay focused on the issue, requirement or next step.
SUPPORT / PRINCIPLE 003
Context should follow the solution.
Not disappear after delivery.
RECORDS / CONNECTED
CIRQIT / SUPPORT
HELP / 004
CONTEXT / OPTIONAL
Useful Information
A little context goes a long way.
Helpful, not mandatory.
If you already have any of the information below, including it can help us identify the right records and understand the issue faster.
01
IDENTIFIER
Serial number
Useful when the enquiry relates to a specific CIRQIT-supplied system or component.
HELPS IDENTIFY THE BUILD
02
COMMERCIAL
Order or quote reference
Helps us connect the request with the right commercial or project history.
HELPS FIND THE RECORD
03
ISSUE
What changed?
Tell us what happened, when it started and what the system is doing differently now.
HELPS FRAME THE PROBLEM
04
EVIDENCE
Anything that shows it
Screenshots, error messages, logs or photos can often remove guesswork immediately.
HELPS REDUCE ASSUMPTION
004
SUPPORT PRINCIPLE
Don't delay asking for help because you don't have everything.
Start with what you know. If we need something else, we'll ask for it.
YOU
WHAT YOU KNOW
CIRQIT
WHAT WE NEED
CIRQIT / SUPPORT
HELP / 004
CONTEXT / OPTIONAL
Useful Information
A little context goes a long way.
Helpful, not mandatory.
If you already have any of the information below, including it can help us identify the right records and understand the issue faster.
01
IDENTIFIER
Serial number
Useful when the enquiry relates to a specific CIRQIT-supplied system or component.
HELPS IDENTIFY THE BUILD
02
COMMERCIAL
Order or quote reference
Helps us connect the request with the right commercial or project history.
HELPS FIND THE RECORD
03
ISSUE
What changed?
Tell us what happened, when it started and what the system is doing differently now.
HELPS FRAME THE PROBLEM
04
EVIDENCE
Anything that shows it
Screenshots, error messages, logs or photos can often remove guesswork immediately.
HELPS REDUCE ASSUMPTION
004
SUPPORT PRINCIPLE
Don't delay asking for help because you don't have everything.
Start with what you know. If we need something else, we'll ask for it.
YOU
WHAT YOU KNOW
CIRQIT
WHAT WE NEED
CIRQIT / SUPPORT
HELP / 005
SUPPORT EVOLUTION / ACTIVE
Support, Your Way
More visibility. Same human support.
Blueprint extends the support experience.
It doesn't replace it.
We're continuing to develop tools that make it easier to see systems, orders, documentation and lifecycle information in one place.
But if you'd rather speak to your CIRQIT contact and let us manage everything end-to-end, that isn't going anywhere.
01
MANAGED SUPPORT
AVAILABLE
Speak to CIRQIT.
Email, call or work through your usual CIRQIT contact. We'll handle the routing, records and next steps behind the scenes.
Direct human contact
End-to-end management
Account-led support
YOUR CHOICE
02
BLUEPRINT
EVOLVING
See more yourself.
Blueprint is being developed to bring more of the information around your CIRQIT estate and lifecycle into a single customer-facing experience.
System visibility
Order & lifecycle context
Growing self-service capability
SUPPORT EXPERIENCE
CONTINUOUS DEVELOPMENT
EVOLVING
NOW
CIRQIT-managed support
Human contact, build records, order context
and lifecycle support.
NEXT
Greater customer visibility
More information surfaced through Blueprint
as the platform develops.
EVOLVING
Connected lifecycle experience
Continued development around systems,
records and support interaction.
005
THE IMPORTANT BIT
Blueprint is an option. Not a barrier.
Use the digital tools when they make life easier. Speak to us directly when that's easier instead.
BLUEPRINT
SELF-SERVICE
OR
CIRQIT
MANAGED
DIGITAL
MANAGED
HYBRID
YOUR CHOICE
CIRQIT / SUPPORT
HELP / 005
SUPPORT EVOLUTION / ACTIVE
Support, Your Way
More visibility. Same human support.
Blueprint extends the support experience.
It doesn't replace it.
We're continuing to develop tools that make it easier to see systems, orders, documentation and lifecycle information in one place.
But if you'd rather speak to your CIRQIT contact and let us manage everything end-to-end, that isn't going anywhere.
01
MANAGED SUPPORT
AVAILABLE
Speak to CIRQIT.
Email, call or work through your usual CIRQIT contact. We'll handle the routing, records and next steps behind the scenes.
Direct human contact
End-to-end management
Account-led support
YOUR CHOICE
02
BLUEPRINT
EVOLVING
See more yourself.
Blueprint is being developed to bring more of the information around your CIRQIT estate and lifecycle into a single customer-facing experience.
System visibility
Order & lifecycle context
Growing self-service capability
SUPPORT EXPERIENCE
CONTINUOUS DEVELOPMENT
EVOLVING
NOW
CIRQIT-managed support
Human contact, build records, order context
and lifecycle support.
NEXT
Greater customer visibility
More information surfaced through Blueprint
as the platform develops.
EVOLVING
Connected lifecycle experience
Continued development around systems,
records and support interaction.
005
THE IMPORTANT BIT
Blueprint is an option. Not a barrier.
Use the digital tools when they make life easier. Speak to us directly when that's easier instead.
BLUEPRINT
SELF-SERVICE
OR
CIRQIT
MANAGED
DIGITAL
MANAGED
HYBRID
YOUR CHOICE
CIRQIT / SUPPORT
HELP / 006
SUPPORT / AVAILABLE
Start Somewhere
Need help? Tell us.
You don't need to know which internal route your request belongs to.
Give us the issue, question or requirement and whatever context you already have. We'll work out what happens next and get it where it needs to go.
The routing is our problem. Helping you is the point.
SUPPORT ENTRY
CIRQIT / HELP
READY
INPUT
YOU
ISSUE / QUESTION / CONTEXT
RESPONSE
CIRQIT
IDENTIFY / ROUTE / HELP
ROUTING
INTERNAL
REVIEW
HUMAN
OBJECTIVE
RESOLUTION
01
SUPPORT ROUTING
Find the right help
Technical support, orders, warranty, projects or general help.
CHOOSE A ROUTE
↑
02
DIRECT CONTACT
Talk to CIRQIT
Prefer to call, email or simply explain what you need directly?
CONTACT US
→
IDENTIFY
UNDERSTAND
ROUTE
HELP
CIRQIT / SUPPORT
HELP / 006
SUPPORT / AVAILABLE
Start Somewhere
Need help? Tell us.
You don't need to know which internal route your request belongs to.
Give us the issue, question or requirement and whatever context you already have. We'll work out what happens next and get it where it needs to go.
The routing is our problem. Helping you is the point.
SUPPORT ENTRY
CIRQIT / HELP
READY
INPUT
YOU
ISSUE / QUESTION / CONTEXT
RESPONSE
CIRQIT
IDENTIFY / ROUTE / HELP
ROUTING
INTERNAL
REVIEW
HUMAN
OBJECTIVE
RESOLUTION
01
SUPPORT ROUTING
Find the right help
Technical support, orders, warranty, projects or general help.
CHOOSE A ROUTE
↑
02
DIRECT CONTACT
Talk to CIRQIT
Prefer to call, email or simply explain what you need directly?
CONTACT US
→
IDENTIFY
UNDERSTAND
ROUTE
HELP